burger icon
Rizk Casino Canada
Log In

Contact Us

Contact Rizk Casino Support (Rizk Casino)

If you need assistance while using Rizk Casino on rizk-ca.com, you can contact our support team using the secure contact form below or through the additional channels listed in this section. Please provide your name, a valid email address or messenger contact, and a clear description of your question or issue so that we can respond efficiently and in line with applicable Canadian regulations.

We aim to reply to all inquiries within one business day. For time-sensitive account, payment or gameplay questions, you are encouraged to use the live chat function available when you are logged in to your account on rizk-ca.com. Support is generally available 24/7; however, response times may vary depending on your location and the nature of your request.

Main Contact Channels

  • Support email (primary): [email protected] - for player support, technical issues, account questions, and responsible gambling concerns.
  • General information: [email protected] - for non-account-specific questions about Rizk Casino, products, or general information regarding rizk-ca.com.
  • Website: https://rizk-ca.com - primary access point for your casino account and live chat support.

Regulatory and Corporate Contact References

Rizk Casino for Canadian players is operated by Zecure Gaming Limited, a company within the Betsson Group, under licenses and regulatory frameworks that apply differently depending on where you are located in Canada. These references are provided for transparency and escalation, and should normally be used after you have first contacted our support team using the channels above.

  • Operator (corporate office - not a customer walk-in location):
    Zecure Gaming Limited
    Betsson Experience Centre, Ta' Xbiex Seafront,
    Ta' Xbiex, XBX 1027, Malta.
  • Parent company (investor relations and corporate reports):
    Betsson AB - see corporate investor relations page for financial and corporate documentation.

Players Located in Ontario

If you are physically located in Ontario while using Rizk Casino on rizk-ca.com, your play is provided under the local regulatory framework of the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. Zecure Gaming Limited is licensed under registration number OPIG1231641. You should always first contact our support team, but you may also consult or contact the following bodies for further information or escalation:

  • iGaming Ontario (iGO): https://igamingontario.ca - information about the Ontario iGaming market and player protections, including dispute processes.
  • AGCO operator registry: https://agco.ca - to verify our authorization (OPIG1231641) and obtain additional regulatory information.
  • Ontario-specific site reference: https://rizk.ca - referenced in regulatory data as the Ontario local site for Rizk Casino.

Ontario dispute note: If you cannot resolve a dispute with us directly, Ontario players may follow the dispute escalation steps outlined by iGaming Ontario and the AGCO, as described on their official websites. Always retain copies of our correspondence, screenshots, and transaction records to support any complaint.

Players in the Rest of Canada (Outside Ontario)

If you are located in Canada but outside Ontario, your play on Rizk Casino through rizk-ca.com is offered under the oversight of the Malta Gaming Authority (MGA). Zecure Gaming Limited operates under MGA license number MGA/CRP/108/2004-05, which, according to the latest available verification, is considered active and valid at least through 2026.

  • MGA Player Hub - Online Gaming Support: https://mga.org.mt/support/online-gaming-support - for information about dispute procedures and player rights when playing under an MGA license.
  • MGA License Register: https://authorisations.mga.org.mt - to confirm license number MGA/CRP/108/2004-05 and view associated details for Zecure Gaming Limited.

MGA dispute note: You must first contact Rizk Casino support through the channels listed above. If, after following our internal complaint process, you still consider your issue unresolved, you may submit a complaint via the MGA Player Hub.

Responsible Gambling and Support Resources in Canada

Rizk Casino is committed to responsible gambling and to complying with applicable Canadian and international standards. If you need information about gambling risks or support resources, you may find independent, evidence-based material through the following organization:

  • Responsible Gambling Council (Canada): https://responsiblegambling.org/for-the-public/about-gambling/gambling-statistics - Canadian-focused information on gambling, statistics, and responsible play.

If you have concerns about your gambling behaviour, you can contact us via the form below or by emailing [email protected] to discuss tools such as deposit limits, self-exclusion, or time-outs. Our team can provide information on the tools available on rizk-ca.com and how to activate them.

Privacy, Data Protection, and Legal Notices

When you contact Rizk Casino through rizk-ca.com, we will handle your personal information in accordance with the applicable data protection laws, including:

  • Canadian federal and provincial privacy laws such as PIPEDA, as applicable to Canadian players; and
  • the GDPR framework for processing activities that fall under European Union data protection law.

Your message, email address, and any other information you provide will be used solely to process and respond to your request, comply with our legal obligations, and maintain appropriate records. Do not include passwords, full payment card numbers, or other highly sensitive data in the message field. For security-sensitive matters, our team may guide you to safer communication options once initial contact is made.

Rizk Casino uses independently tested systems that include RNG certification by eCOGRA to support fair and random game outcomes. For more information about fairness, terms and conditions, and our complaint procedures, please consult the relevant sections on rizk-ca.com or on the referenced https://rizk.com/ca terms source where applicable.

Service Timeframes and General Disclaimers

  • Response times: While we aim to respond to all written inquiries within one business day, complex cases or regulatory reviews may require additional time. Where possible, we will inform you if we reasonably expect a delay.
  • Language of communication: Support for Rizk Casino on rizk-ca.com is primarily provided in English. In some cases, additional language support may be available, but it cannot be guaranteed.
  • No legal advice: Information provided by our support team is for customer service purposes only and should not be considered independent legal, financial, or tax advice.
  • Up-to-date information: The regulatory and corporate references in this contact section are based on data verified up to at least 2026. For the most current details, please consult the official regulator and corporate websites linked above.

Secure Contact Form

You may use the following form to contact our support team. Please provide a valid email address or messenger contact so that we can reply. By submitting this form, you acknowledge that you are providing personal information for the purpose of customer support and that we may store and process this information in accordance with our privacy and regulatory obligations.