Responsible Gaming

At Rizk Casino on rizk-ca.com, responsible gaming means enjoying casino entertainment as a conscious, informed choice. Gambling should always remain a form of leisure, not a way to solve financial or personal problems. This page explains the tools, limits, and support that Rizk Casino makes available to help you stay in control.

We are committed to supporting you with clear information, practical account controls, proactive monitoring, and access to independent professional help if gambling starts to cause difficulties for you or those close to you.

Risk Awareness

Gambling involves risk. Most players participate for fun and within their means, but for some people gambling can become harmful. Early recognition of risk is essential.

Signs of Potential Gambling Problems

• Increased frequency and stakes: You are gambling more often, for longer periods, or with higher amounts than you originally planned.
• Preoccupation with gambling: You think about the casino or upcoming bets when you should be focusing on work, study, or family.
• Chasing losses: You return to play with the primary goal of winning back money you have lost, rather than for entertainment.
• Spending beyond your budget: You use money needed for bills, rent, food, or other essentials to gamble.
• Secretive behaviour: You hide gambling activity, bank statements, or account history from family or friends.
• Emotional impact: You feel anxiety, guilt, irritability, or depression linked to your gambling, especially after losses.
• Borrowing or new debts: You borrow money, take credit, or sell belongings to continue gambling.
• Failed attempts to cut down: You have tried to reduce or stop gambling, but keep returning despite negative consequences.

Self-Assessment: Quick Check of Your Gambling Behaviour

Read the statements below and honestly consider whether they apply to you "never," "sometimes," or "often." If several apply "sometimes" or "often," we strongly recommend using our limit tools or seeking professional help.

• I spend more time or money gambling than I intend to.
• I gamble to escape stress, problems, or unpleasant feelings.
• I have argued with family or friends about my gambling.
• I have lied about how much time or money I spend on rizk-ca.com or other gambling sites.
• I have felt restless or irritable when trying to cut down on gambling.
• My gambling has negatively affected my work, studies, or relationships.
• I have used credit, loans, or borrowed money specifically to gamble.
• I believe a big win will solve my financial or personal problems.

If you are worried about your answers, consider setting stricter limits, taking a break, or using self-exclusion as explained below, and contact a professional support service in the Support Resources section.

Limits & Tools

Rizk Casino provides a range of tools on rizk-ca.com to help you control how much time and money you spend. These tools are available to eligible players in Canada, subject to regulatory requirements that may differ between Ontario (AGCO / iGaming Ontario) and the rest of Canada (under Malta Gaming Authority licensing).

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits to control how much you add to your account within chosen time frames. Limits cannot be exceeded and increases may be subject to cooling-off periods.

1. Access your account: Log in to your player account on https://rizk-ca.com.
2. Navigate to Responsible Gaming: Go to "My Account" or your profile icon, then select "Responsible Gaming" or "Limits."
3. Choose Deposit Limits: Select "Deposit Limits" and choose the relevant period:
   • Daily limit (24 hours)
   • Weekly limit (7 days)
   • Monthly limit (30 days)
4. Enter your amounts: For each period you wish to control, enter a maximum CAD amount that you can afford to lose without affecting essential expenses (for example, CAD 50 per day, CAD 150 per week, CAD 400 per month).
5. Confirm and save: Review your selections and confirm. The system will apply the limits immediately or within the regulatory framework applicable to your location.

Important: Lowering your deposit limits will normally take effect immediately. Increasing or removing limits may only take effect after a mandatory cooling-off period (for example, 24 hours or longer), and you may be asked to reconfirm your decision. This delay is a protective measure required by responsible gambling standards in Canada and under the Malta Gaming Authority.

Time Spent Limits and Session Timers

To prevent excessive play in a single visit, you can use time-based tools:

• Session reminders: You may enable on-screen reminders that appear after a selected period (for example, every 30, 60, or 120 minutes) showing how long you have been playing and your net result for the session.
• Session time limits: Where available, you can set a maximum duration for each session. After the time limit is reached, you will be logged out automatically.

1. Log in and open "My Account > Responsible Gaming."
2. Select "Session Reminder" or "Time Limits."
3. Choose a time interval (for example, 30 minutes) and, where offered, a maximum session duration (for example, 2 hours).
4. Confirm to activate. The system will display alerts or end the session once the set time has elapsed.

Short-Term Breaks ("Time-Out")

If you feel the need for a brief pause but do not wish to close your account completely, you can request a Time-Out. This is suitable when you want to step away from gambling for a short, defined period.

1. Go to the Time-Out section: While logged in, open "My Account" and select "Responsible Gaming," then choose "Time-Out" or "Take a Break."
2. Choose the duration: Select a period such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Another short period if available under your local regulations
3. Confirm your request: Read the explanation of what Time-Out means (no play and limited access) and click "Confirm" or "Activate."

During a Time-Out, you will not be able to place bets or make deposits. In some cases you may still be able to log in to review your account history or withdraw available funds, subject to local rules. Once the selected period has expired, your account will normally become playable again without further action, unless specific provincial regulations require additional steps.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who experience harm or believe they are at risk of developing a gambling problem. It is available both on rizk-ca.com and, for Ontario players, through provincial tools required by iGaming Ontario and the AGCO.

How to Request Self-Exclusion

1. Log in (if possible): Sign in to your account at rizk-ca.com. If you cannot log in, proceed to contact support directly as described below.
2. Open the Self-Exclusion section: Go to "My Account" or your profile, click "Responsible Gaming," then select "Self-Exclusion" or "Close Account."
3. Choose the exclusion period: You will typically be able to choose from:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent self-exclusion)
4. Read the conditions: Carefully review the explanation of what self-exclusion entails, including access restrictions, treatment of remaining balances, and whether the decision is reversible.
5. Confirm your decision: Tick any required confirmation boxes and click "Confirm Self-Exclusion." You may be asked to confirm again via email or within your account to ensure the request is intentional.

Requesting Self-Exclusion via Support

If you cannot access your account or need assistance:

• Email: Contact [email protected] from the email address registered to your account and clearly state that you wish to self-exclude. Include your full name, date of birth, and registered address for verification.
• Additional contacts: If your request concerns general information, you may also reach out to [email protected], but operational account closure is normally handled by the support team.

For Ontario players, we may direct you to the province's central self-exclusion or "My PlayBreak" scheme, in line with AGCO / iGaming Ontario requirements.

Consequences of Self-Exclusion

• No access to play: During self-exclusion you will not be able to log in and place bets or participate in promotions at rizk-ca.com for the specified period. Attempts to open new accounts may be blocked and, where identified, such accounts may be closed.
• Marketing restrictions: We will take reasonable steps to stop sending you marketing communications related to gambling once self-exclusion is processed. Some communications of a non-promotional or regulatory nature may still be required.
• Withdrawals and balances: As a general rule, you remain entitled to withdraw any available, cleared balance in line with our Terms and Conditions and applicable law. Practical arrangements may differ depending on whether self-exclusion was requested while logged in or through support. Contact [email protected] if you have questions about accessing your funds.
• Irreversibility for certain periods: Some exclusion periods (for example, 6 months or longer, or lifetime bans) may not be lifted before they expire. For longer-term or lifetime exclusions, any request to reopen the account, if ever allowed, will be assessed with strict safeguards and may be refused, particularly where local regulations require permanent exclusion.

Legal and regulatory note: Self-exclusion tools on rizk-ca.com are provided under the requirements of the Malta Gaming Authority for players in the rest of Canada and under AGCO / iGaming Ontario rules for players in Ontario. While we apply robust checks, no system can guarantee that a self-excluded individual will not access other gambling operators. We strongly recommend combining operator self-exclusion with national or regional exclusion schemes and device-blocking tools as described below.

Support Resources

If you are concerned about your gambling, or about someone close to you, professional help is available. The services below operate independently of Rizk Casino. Contacting them does not affect your legal rights with us and is confidential within each provider's own privacy policies.

Local Support - Canada

Canada has both national and provincial resources for people experiencing gambling-related harm. Availability, hours, and languages may vary by province or territory; information below reflects widely recognized services as of 2026 and may change.

• Canada-wide (Problem Gambling Helpline Network):
  • Many provinces route calls through a national toll-free helpline number. In most regions you can dial 1-833-456-4566 for crisis support operated by independent mental health organizations (24/7, English and French), and you may be redirected to local gambling services.
• Ontario - ConnexOntario (for Ontario players under AGCO / iGaming Ontario):
  • Phone: 1-866-531-2600 (24/7)
  • Online chat and email: available via connexontario.ca
  • Languages: English; access to interpretation in many languages
  • Services: Information and referral to problem gambling counselling, treatment, and support within Ontario.
• Alberta - AHS Addiction Helpline:
  • Phone: 1-866-332-2322 (24/7)
  • Languages: English (translation services may be available)
  • Services: Support and referrals for substance and gambling issues.
• British Columbia - Gambling Support BC:
  • Phone: 1-888-795-6111 (24/7) or local numbers provided on the provincial website
  • Website: search for "BC Gambling Support" via your provincial government portal
  • Languages: English (with access to additional languages through interpretation)
• Québec - Gambling: Help and Referral (Jeu: aide et référence):
  • Phone: 1-800-461-0140 (24/7)
  • Languages: French and English

Other provinces and territories provide similar services, typically reachable via provincial health or mental health helplines. We encourage you to consult your local government health website for the most current information.

International Support Organizations

National Self-Exclusion Schemes (Outside Canada)

If you also use gambling services in other countries, you may benefit from national self-exclusion registers there. Examples include:

• United Kingdom - GAMSTOP: A free service allowing players to self-exclude from all licensed UK online gambling sites.
  • Website: gamstop.co.uk
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): The Spanish national exclusion register.
  • Information: Available via the Spanish Directorate General for the Regulation of Gambling (DGOJ) website. Search for "RGIAJ" on the official government portal.
• Other European jurisdictions: Many EU countries provide similar registers, often accessible via the local gambling authority's website.

Note: These schemes are managed by national regulators and are separate from your account at rizk-ca.com.

Blocking and Filtering Tools

Third-party software can help you limit or block access to gambling content on your devices:

• Gamban: Blocks access to a wide range of online gambling sites and apps.
  • Website: gamban.com
• BetBlocker: Free blocking software that restricts access to gambling sites for chosen periods.
  • Website: betblocker.org
• Device and network filters: You can also use parental control tools, browser plugins, or router-based filters to restrict access to gambling websites.

Family and Friends Support Resources

Gambling problems affect not only players but also their families and close contacts. Many organizations provide specific support for affected others, including:

• Gam-Anon: A fellowship for families and friends of compulsive gamblers.
  • Website: gam-anon.org
  • Resources: Meetings, reading materials, and support for loved ones.
• Online family support forums:
  • Look for family sections on gamblingtherapy.org and similar platforms offering moderated forums and chats.

All external services operate under their own confidentiality rules and are separate from Rizk Casino. We strongly encourage you to contact them if gambling is causing distress in your household.

Help for Family

If you are worried that someone close to you is experiencing gambling-related harm, your support can make a significant difference. However, it is important to protect your own wellbeing and respect boundaries.

How to Start the Conversation

• Choose an appropriate time and place: Speak when both of you are calm, without alcohol or gambling in progress, and in a private environment.
• Use "I" statements: Focus on how you feel and what you have observed ("I'm worried because...") rather than blaming ("You always...").
• Be specific and non-judgmental: Mention concrete examples (missed bills, changes in mood) without insulting or shaming the person.
• Listen actively: Allow them to talk about their feelings and avoid interrupting. Denial is common; change may require several conversations.
• Offer support, not control: Emphasize that you want to help them find professional assistance and regain control, rather than control their life.

Encouraging Professional Help

• Suggest that they complete a self-assessment or contact one of the helplines or services listed in the Support Resources section.
• Offer to help them make the first call, join an online chat, or accompany them to an appointment, if they wish.
• Encourage them to use account tools such as deposit limits, Time-Out, or self-exclusion on rizk-ca.com and, where applicable, provincial tools (e.g., Ontario's self-exclusion programs).
• Remind them that problem gambling is a recognized health issue, and seeking help is a sign of strength, not failure.

Support for Family Members

Your wellbeing is equally important. Consider the following steps:

• Contact family-focused support groups:
  • Gam-Anon: gam-anon.org
  • Family sections and forums on gamblingtherapy.org and similar sites
• Seek professional counselling: Talk to a licensed psychotherapist, counsellor, or social worker familiar with addiction and financial stress.
• Use hotlines: Many provincial helplines (such as ConnexOntario at 1-866-531-2600) provide support for both gamblers and their families.
• Protect your finances: Consider keeping separate accounts, monitoring joint accounts, and, where necessary, seeking financial or legal advice to mitigate harm.

Rizk Casino cannot provide personal counselling or legal advice, but we will always support requests to limit or close a player's account for responsible gaming reasons and will direct you to appropriate external resources where possible.

Operator's Commitment

Rizk Casino is operated by Zecure Gaming Limited, a subsidiary of Betsson AB, under licence from the Malta Gaming Authority (MGA/CRP/108/2004-05) for the rest of Canada and under licence from the Alcohol and Gaming Commission of Ontario (AGCO / iGaming Ontario, licence OPIG1231641) for players in Ontario. These licences require robust consumer protection and responsible gambling measures.

Internal Risk-Check and Monitoring Procedures

• Behavioural analysis: We may use automated systems and manual review to monitor playing patterns for indicators of potential harm, such as:
  • Rapid and repeated deposits or substantial increases in stake levels
  • Long, uninterrupted sessions with no breaks
  • Repeated attempts to deposit after declines or after reaching limits
  • Frequent self-reported financial or emotional strain where communicated to support
• Warning messages and on-site prompts: Where appropriate, we may display in-session warnings, reminders of your net position, or prompts to review your limits or consider a break.
• Verification of affordability: In line with regulatory expectations and internal risk policies, we may in some circumstances request additional information or documentation to assess whether your play appears affordable and sustainable.

When We May Initiate Contact

Our support team may proactively contact you if we identify patterns suggesting a heightened risk of harm, for example when:

• Your deposit or loss levels increase significantly over a short period relative to your usual play.
• You frequently reverse withdrawals (where permitted) or repeatedly request higher limits.
• You mention financial difficulties, emotional distress, or loss-chasing behaviour in your communication with us.
• Our risk models flag your activity for responsible gambling review in line with MGA or AGCO/iGaming Ontario guidelines.

In such cases, we may:

• Send you messages encouraging you to review and set limits, or to consider Time-Out or self-exclusion.
• Contact you by email or in-account messaging to discuss your gambling behaviour and provide information about support resources.
• Apply or propose restrictions such as betting limits, deposit limits, or account suspension where we reasonably believe that continued play may cause harm or where required by law.

All interventions are carried out with respect for your privacy and in accordance with our obligations under data protection laws, including GDPR and applicable Canadian privacy legislation such as PIPEDA. Further details on data processing can be found in our Privacy Policy on rizk-ca.com.

Updates

Responsible gambling standards and regulatory requirements continue to evolve in Canada, Malta, and other relevant jurisdictions. Rizk Casino will periodically update this Responsible Gaming page to reflect changes in law, regulation, best practice, or our internal policies.

• How you will be informed:
  • By updating the content of this page on rizk-ca.com.
  • Through in-site notifications or banners, especially where changes materially affect your rights or available tools.
  • By email to your registered address when we are required to notify you directly or where we consider that changes are significant.
• Your responsibility: It is your responsibility to review this page regularly and to ensure you understand the current tools and conditions. Continued use of our services after updates may be treated as acceptance of the revised information, without limiting any legal rights you may have under applicable law.

Last updated: 6 November 2025 (content verified for continued applicability through at least 2026, subject to interim regulatory changes).

Contact & Feedback

If you have questions about responsible gaming, wish to provide feedback, or want help using any of the tools described on this page, please contact us. Our team will treat your request with discretion and respect.

Responsible Gaming Contacts

• Email (primary support): [email protected]
  • Use this address for all account-specific responsible gambling requests, including setting or tightening limits, Time-Outs, self-exclusion, or concerns about your gambling.
• Email (general information): [email protected]
  • Use this address for general responsible gaming enquiries that are not directly linked to your personal account.
• Postal / corporate office (not for urgent support):
  • Zecure Gaming Limited, Betsson Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta

Feedback and Self-Control Request Form

On rizk-ca.com you may find an online contact or feedback form (for example under "Contact Us" or "Support"). When using such a form for responsible gaming matters, please:

1. Select "Responsible Gaming" or the closest available category.
2. Provide your full name, username, and registered email address so we can identify your account securely.
3. Indicate clearly what you are requesting, such as:
   • Adjusting deposit or loss limits
   • Activating or extending a Time-Out
   • Requesting self-exclusion and preferred duration
   • General questions about tools or external support
4. State whether it is acceptable for us to contact you by email or in-account messaging with follow-up advice or confirmation.

If a dedicated online form is not available or if you prefer email, you may always send your request directly to [email protected]. We will respond as soon as reasonably possible, subject to any regulatory timeframes applicable in your jurisdiction.

Confidentiality notice: Any information you share with us in relation to responsible gaming will be handled in line with our Privacy Policy and applicable privacy laws. However, we may use such information to apply or strengthen protective measures on your account where we reasonably believe this is necessary to reduce the risk of harm or where required by law or regulators.